Medical Receptionist

Overview

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week)

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

At American Family Care, we are revolutionizing how people access healthcare. As the nation s leading urgent care provider with over 200 clinics across 26 states, we are looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

• Master Insurance Verification:
  Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling:
  Explain costs, billing processes, and insurance complexities to patients clearly
• Solve Billing Problems:
  Identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction:
  Deliver exceptional service during financial conversations while handling payments
• Be the Face of AFC:
  Greet patients with warmth and professionalism
• Own the Front Desk Flow:
  Process payments, schedule appointments, and manage patient check-ins efficiently
• Protect Patient Information:
  Maintain organized records while following HIPAA regulations

• Experience with insurance verification and medical billing (non-negotiable)
• Ability to explain complex insurance concepts with empathy and clarity
• Detail-oriented with accuracy in handling insurance IDs
• Experience as a Medical Receptionist, Administrative Assistant, or in a medical office customer service role
• Tech-savvy with medical billing software and EMR systems
• Strong problem-solving skills with the ability to find billing solutions for patients and the clinic
• Positive attitude in challenging financial conversations

• Develop marketable skills in medical billing and insurance
• Specialized training in insurance verification and patient financial counseling
• Make a dual impact by helping patients navigate healthcare costs and keeping the clinic financially healthy
• Build clerical and revenue cycle management skills transferable across healthcare
• Be part of nationwide healthcare innovation
• Clear Career Path: opportunities to advance to roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership as AFC expands

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• 401(k) with Employer Match
• Paid Time Off starting at 152 hours/year
• Employee Assistance Program (free counseling sessions)
• Uniform Allowance + Verizon Discount + More

• Location:
  
  Our state-of-the-art urgent care facility
• Schedule:
  
  Full-time with flexible shifts (evenings/weekends a must)
• Requirements:
  • High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
  • Current CPR or Basic Life Support (BLS) certification is required for this role

We invest in your well-being so you can bring your best self to work—every shift, every patient.

Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that s redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin s vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at recr AFC is committed to fair and transparent compensation practices. The anticipated pay range for this position is $19.00 to $22.50 per hour. Actual compensation may vary based on factors including experience, skills, education, certifications, internal equity, and market conditions.

We take a holistic approach to compensation that reflects the value each team member brings to our organization.