Practice Medical Receptionist Malden, MA

Practice Medical Receptionist – Cambridge Health Alliance, Malden, MA

Requisition Number: 6803

Location: CHA Malden Care Center

Work Days: Includes various shifts including evening and Saturdays

Category: Clerical and Administrative Support

Department: Malden Family Health Center

Job Type: Per Diem On Call

Work Shift: Various Shifts

Hours/Week: 0.00

Union: Yes

Union Name: Malden Laborers 380

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro‑north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation.

You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women's health services. You will be in a team‑based setting, where primary care works hand‑in‑hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

• Handling all calls appropriately and courteously.
• Registering patients and scheduling appointments via Epic.
• Verifying insurance eligibility using PASSPORT.
• Maintaining and supporting both paper and electronic medical records.
• Collecting, processing, and reconciling co‑pays to be deposited.
• Providing financial support by processing charges, reconciling daily receipts, and identifying and correcting errors in billing.
• Assisting direct patient care providers with electronic and paper correspondence; sorting and prioritizing incoming and outgoing mail for each provider.
• Participating on a planned care team.
• Attending departmental meetings.
• Other duties as assigned.

• High School Diploma or GED (required).
• Minimum of one year experience working in an outpatient medical setting (preferred).
• Fluency in Spanish, Portuguese, or Haitian Creole (preferred).
• Ability to work independently.
• Experience working on a Planned Care Team (preferred).
• Excellent customer service skills and attention to detail.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates from discriminating against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity.

We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care.

We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improve the health and experience of our patients;

we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.