Data Center Technician , DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• SAFETY
  • Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
• DATA CENTER OPERATIONS (DCO)
  • Diagnosing hardware and network problems followed by physical repairs
  • Troubleshooting events within internal Service Level Agreements (SLAs)
  • Performing root cause analysis of equipment failures
  • Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
  • Working rotating shifts (morning/night) as well as weekends to maintain the 24/7 data center environment

Our data centers are located in remote areas where access via public transport may be limited. Therefore, a valid EU driving license is required for this role.

This is a 100% onsite in-person position due to the hands‑on nature of managing mission‑critical infrastructure and data center industry.

In this role, you'll be working on our advanced ticketing system, managing a diverse workload and solving complex server hardware issues.

You’ll be part of a collaborative team that keeps our cloud infrastructure running smoothly, responding to both automated directives and team leadership with exceptional time management and adaptability.

Your expertise in problem ticket tracking and escalation procedures will be crucial as you consistently meet and exceed Amazon's high standards for technical proficiency and operational excellence. This role is vital in maintaining the efficiency and reliability of our sophisticated data center infrastructure – you'll be working and supporting the face of Cloud technology in the region.

We're looking for skilled technicians with a passion for technology to help us expand our Cloud to the next level.

Diverse Experiences.

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

We value work‑life harmony.…