Senior Program Manager, AMXL JP

Job Description

Are you excited to drive high‑visibility, strategic logistics and technology solutions? Amazon Extra Large (AMXL) Japan is looking for a Sr Program Manager who continuously engages across business, technical and operational teams to deliver bigger smiles for our customers. At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Planning & Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability.

Our operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

As a Senior Program Manager, short‑term planner, you will be the subject‑matter expert in gathering and forecasting demand from customers, running capacity analysis, transportation planning, inventory management, inventory health, running simulation and scenarios for leadership, and synchronizing our supply and demand over the 13‑week to 52‑week horizon in order to meet our customer’s needs. You will be a part of the Supply Chain team, leading small and medium‑term planning, engaging with leadership on getting it approved, and reviewing the plan vs actual, highlighting and mitigating risks on the way to see your work impact real‑world business and end‑customer satisfaction.

Department:
Last Mile (AMZL);
Job:
Program / Project Management;

Location:

Tokyo Office

• Manage the short and medium term capacity, inventory, transport, inventory and peak planning for the AMXL JP network
• Work in partnership with operations, SCM, product teams to set optimal network plans and transportation choices to meet on‑time delivery goals
• Define a vision and plan to deliver it, driving continuous customer experience improvement by collaborating with stakeholders on design of new solutions that enhance business performance and achieve established quality and efficiency goals
• Inspect demand forecasts, capacity plans critically and challenge assumptions from business teams
• Plan, develop, implement and evaluate processes for capacity management from inventory to the customer’s home
• Understand and manage supply chain risks to minimize on‑time delivery impact
• Support critical relationships with internal and external business partners
• Interface with external carriers and internal carrier managers to improve capacity planning accuracy
• Provide high‑quality inputs and garner alignment with finance and leadership teams using a combination of in‑person meetings, well‑written, data‑backed documents, detailed business models or presentations
• Identify and evaluate potential risks/obstacles within both internal and external business environments with minimal direction

You attend daily business reviews and understand what’s happening to key network metrics. You spend time with strategy & ops teams to find ways to meet customer expectations. You write quality documents that seek to plan, inform & align internal stakeholders. You challenge the status‑quo and drive data‑based decision‑making within your team. You take business trips within and outside Japan as required to build your skills and network or test your plans and assumptions.

Additionally, you are always ready to jump in and take charge when problems and challenges emerge.

Amazon Extra Large (AMXL) JP team is a single‑threaded organization that owns Amazon’s end‑to‑end Heavy & Bulky (H&B) logistics network with our willing and equally customer‑obsessed partners, offering shipping, service & support for consumers and companies in a safe, reliable, seamless, standardized, and sustainable way that surprises and…