CFCV​/Consultant; Temporary Case Worker), Surab

Job Summary

Reference No. : CFCV/2025/003
Position Title :
Consultant (Temporary Case Worker)
Duty Station :
Tangerang, Surabaya, Makassar, Pekanbaru and Medan
Organization Unit :
Refugee Care
Classification: UG
Type of Appointment :
Consultancy
Estimated Start Date :
As soon as possible
Closing Date : 25 January 2026

IOM Indonesia has been operating in Indonesia for over four decades and is one of the largest IOM country missions globally. It implements a broad portfolio of programmes in collaboration with the Government of Indonesia, civil society organisations, private sector stakeholders, migrants and local communities. Its thematic focus includes Counter‑Trafficking (CT), Labour Mobility and Social Inclusion (LMSI), Immigration and Border Governance (IBG), Migration Health, Refugee Care, Resettlement and Returns, Climate and Resilience, as well as Migration Policy and Data.

The consultant will temporarily fulfil the role of RCA Caseworker to address a short‑term surge in operational workload, supporting routine programme delivery, case management follow‑up and field‑level implementation in line with RCA procedures and established care and maintenance standards for refugees and asylum seekers under IOM care.

IOM’s RCA programme in Indonesia provides care and maintenance services to refugees and asylum seekers in cooperation with the Government of Indonesia across 7 areas throughout the country. In several locations, additional temporary support is required to maintain timely follow‑up, ensure quality and consistency of assistance and uphold programme standards.

• Team collaboration:
  Share relevant updates, insights or good practices at every scheduled team meeting, including weekly case management briefings.
• Field Visit Execution:
  Conduct a minimum number of scheduled field visits per week, with visit reports submitted in RAMS or the designated template within 48 hours, including timely escalation of all identified safety, health or protection concerns.
• Case Record Accuracy:
  All assigned case files are updated in RAMS after each interaction or new information.
• Activity coordination:
  Provide logistical and coordination support for all planned meetings, trainings, workshops or community activities, ensuring that preparations (venue, outreach, materials, participant list) are completed.
• Financial/administrative accuracy:
  Review and submit all assigned payment and expense documents with minimal correction requests from Resource Management due to missing or…