Key Account Manager; Travel Industry

Key Account Manager,

Location:

Makassar, Indonesia

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

What TBO offers to a Life Traveller in You:

• Enhance Your Leadership Acumen. Join the journey to create global scale and ‘World Best’.
• Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
• Post pandemic, travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
• As a fastest growing B2B platform our priority is purpose-building scalable systems.
• Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
• Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.

Top Sights During Your Role Stay (Key Expectations):

Assist with market’s account’s management, operations, and business development support to existing and new agents following the company SLA. An inside sale will play a fundamental role in achieving our ambitious agent’s acquisition and revenue growth objectives. You must be comfortable making and receiving dozens of calls per day, working with channel partners, generating interest, qualifying prospects, and closing sales.

This is a hands-on role which includes sales and operations functions for the APAC market.

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails communications in the respective market
• Understand customer needs and requirements; answer customer questions; create plans to address clients’ business needs, help to create bookings with all products to assure engagement
• Gain opportunities for sales executives for further development and closure, working handby-hand with the sales team to support agents and close deals/bookings.
• Research accounts, identify key players and generate interest
• Team with sales executives to build pipeline and close deals when local support needed the most
• Perform effective online demos to prospects; explain product features
• Ensure both the company and clients adhere to contract terms
• Advise clients on creating profitable processes
• Collaborate with internal teams (e.g. sales, finance, ops, offline, revenue) to address customers’ needs
• Ensuring timely resolutions for the escalations from the customer service team based in HO and other regions.
• Ensuring timely resolutions for the escalations from the agents within your region.
• Lost agents monthly report to be sent by pre settled deadline to BDM & Commercial Director.

Why Check-In to This Role

• Global Role, not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.
• Close working with senior leadership
• Potential to learn and grow at rapid pace.
• Once
  -in-a-career time opportunity to deploy cutting edge processes from grounds-up. Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation and end user business results.
• Above assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.