Sea Tow Towing Captain; Kennebunk, ME

Description

Sea Tow Portland/Mid Coast is looking for U.S. Coast Guard licensed Assistance Towing Captains to join our team to provide marine assistance based out of South Portland, Naples, Kennebunk, Bath and Boothbay, Maine. Helping boaters is at the core of who we are and what we do. If you are customer service-oriented, love spending time on the water, and are detail and safety-oriented – a Sea Tow Captain position is ideal.

We offer flexible scheduling. This part-time or full-time seasonal position may require weekend hours as needed. We promote continuing education/training at Sea Tow and provide mentors and a fun, friendly work environment.

A Sea Tow Assistance Towing Captain is primarily responsible for operating a Sea Tow vessel, navigating waterways to respond to calls for assistance from boaters in distress, providing towing services, and ensuring the safety of both the towed vessel and its own crew while adhering to maritime regulations. The captain also maintains excellent customer service with boat owners, particularly Sea Tow members.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Responding to calls for assistance:
  Receiving dispatch calls from the Supervisor and promptly navigating to the location of the distressed boat.
• Performing towing operations:
  Securely attach the towed vessel to the Sea Tow boat and safely maneuver it to a designated marina or safe harbor.
• On-water assessments:
  Evaluating the situation of the disabled boat, identifying potential hazards, and determining the best course of action for towing.
• Basic mechanical troubleshooting:
  Minor repairs or adjustments should be made to the distressed vessel to restore operation when possible.
• Customer interaction:
  Communicating clearly with boat owners, explaining the towing process, and addressing concerns.
• Maintaining vessel safety:
  Regularly inspecting the Sea Tow boat, ensuring all safety equipment is in working order, and adhering to maritime safety regulations.
• Log keeping and reporting:
  Documenting towing details, including time, location, vessel information, and any relevant incidents.
• Greet customers in a friendly, upbeat, courteous, and professional manner.
• Maintain a calm, positive attitude and constantly meet high-quality, impeccable customer service standards.
• Familiarize oneself with local waters to provide key local knowledge tips and essential chart guidance.

The requirements below represent knowledge, skills, and /or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Background checks are required for all applicants 21 or over.

• US Coast Guard Captain's License:
  Minimum requirement of Operator of Uninspected Passenger Vessel (OUPV), and Assistance Towing Endorsement.
• Pass a pre-employment drug test and submit to enrollment in a random drug testing program.
• Experience in boating operations:
  Extensive experience handling various types of boats in different weather conditions.
• Navigation skills:
  Proficient knowledge of local waterways, including charts, aids to navigation, and marine weather interpretation.
• Mechanical aptitude:
  Basic understanding of boat mechanics to troubleshoot minor issues.
• Excellent customer service skills:
  Ability to remain calm under pressure, communicate effectively with boat owners, and provide a positive experience. Promote membership growth by speaking with non-members about what Sea Tow offers.
• Seeking a candidate with a positive outlook, a strong work ethic, and a great team player with a cooperative attitude in working with supervisors and fellow employees.
• Must be a self-starter and capable of working unsupervised.
• Organized with a high attention to detail and adhere to all safety policies.
• Physical ability to lift/carry up to 30 lbs. and be able to board/un-board boats.
• This position requires the employee to spend significant time outside in all weather conditions, and weekend shifts are required as needed.
• Prior towing captain experience is a plus, but we will train.
• Must be available to work four shifts a month.

The candidate must hold a valid U.S. Coast Guard Captain License (OUPV) with an Assistance Towing endorsement.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms.

The employee is frequently required to walk, stoop, kneel, and talk or listen. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities this job requires include close vision and the ability to adjust…