Call Center & Inside Sales Representative

About Us

er, we believe in living better with fewer things—created with care, built to last, and rooted in American handmade design. For more than fifty years, our furniture has been shaped by hand, guided by a quiet dedication to quality and intention. As we grow, our digital presence plays an essential role in welcoming more people into the story of our work.

The Call Center and Inside Sales Representative is a key contributor to both customer experience and revenue growth. This role supports customers across phone, email, live chat, and digital channels while actively managing inside sales opportunities from first inquiry through purchase.

This position is ideal for someone who thrives in high-consideration luxury sales environments, values long-term relationship building, and understands how thoughtful follow-up turns interest into commitment.

• Serve as a primary point of contact for inbound customer inquiries across phone, email, live chat, and web.
• Engage in proactive sales outreach to home customers and trade program partners, including interior designers and architects.
• Engage clients in consultative conversations around product selection, customization, pricing, and lead times.
• Create, manage, and advance quotes and opportunities through consistent follow‑up.
• Build trusted relationships with clients over time, including long‑lead home and trade purchases.
• Document all activity, communication, and deal progression accurately in Hub Spot.
• Collaborate closely with showroom teams, sales leadership, customer service and the Auburn, Maine workshop to ensure smooth handoffs and a cohesive customer journey.
• Identify appropriate upsell and cross‑sell opportunities that align with client needs and brand values.
• Support overall sales performance while maintaining the integrity, tone, and quality expected of the Thos. Moser brand.
• Opportunity to flex into in‑person showroom sales coverage as needed.

• Opportunities progress because of your ownership and follow‑through.
• Clients feel informed, respected, and confident in their decisions.
• Quotes and open deals are actively managed, not left idle.
• Sales activity is clearly documented and attributable.
• Revenue goals are met without compromising customer experience.

What You’ll Bring:

• 2–4+ years of experience in inside sales, consultative retail, or customer‑facing sales roles.
• Comfortable selling premium, custom, or made‑to‑order products.
• Strong communicator with a calm, professional presence—both written and verbal.
• Highly organized, detail‑oriented, and disciplined with follow‑up.
• CRM‑savvy, with experience managing pipelines and long‑running opportunities (Hub Spot preferred).
• Appreciative of fine materials, craftsmanship, and design integrity.
• Self‑directed and accountable, able to manage multiple active relationships simultaneously.
• A flexible schedule with the ability to work one to two weekend days each week, as part of a 5‑day schedule.

• Base Pay: $25/hour, paid biweekly.
• Commission:
  Eligible for monthly sales commissions as part of the Inside Sales Commission Pool.
• Benefits:
  Comprehensive medical, dental, and vision insurance; 401(k) with company match; company‑paid life, short‑term, and long‑term disability coverage.
• Paid Time Off:
  Seven paid holidays and fourteen PTO days.

• With the distributed nature of our Call Center, this role can be staffed from our Workshop in Auburn, ME, or our showroom in Freeport, ME.

We believe good work comes from doing things well, with stewardship, respect for the people behind the work, and care for the customers we serve. Our team works with clarity, shared responsibility, and high standards, knowing that how we work together shapes the experience we create. Every role contributes meaningfully to the whole and offers the opportunity to build skill, judgment, and trust over time.