Restaurant Associate

Job Description

Provides "World Class" Member Service by surprising and delighting our members every day. Provides food service according to industry food standards.

• Ensures customer care and selling are #1 priority
• Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training
• Knows the financial goals regarding sales, margin and shrink, and takes steps to improve the Restaurant/Pizza Station in these areas
• Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues
• Possesses knowledge of all areas of the store including specific locations of merchandise
• Assists in training restaurant associates and ensures completion of compliance training of all department associates using the 4-Step process to train associates:
  Tell, Show, Watch and Support
• Maintains a clean and efficient restaurant and work area and ensures all associates working in the restaurant understand the importance of cleanliness in the food preparation department
• Demonstrates strong product and service knowledge and demonstrates proper procedures in the handling of food
• Ensures all machines are turned on and functioning properly before the store opens
• Checks supplies on a regular basis, alerts the Restaurant Lead if orders are needed, and ensures that add‑on sale displays (e.g., Cotton candy and popcorn) are replenished as needed
• Understands all register functions including how to process all transactions and forms of tender
• Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known‑Loss Merchandise and Open/Empty Packages
• Responsible for providing food service according to industry food standards
• Replenishes soda and ice machines as needed and ensures they are cleaned on a continual basis
• Knows and meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station
• Ensures the proper amount of dough is prepared before store opening to avoid having to make more during peak hours
• Keeps an accurate record of customer call‑in orders ensuring they are prepared in a timely manner
• Performs other duties as assigned

• Ability to have a positive and friendly demeanor
• Ability to be cross‑trained
• Have strong verbal, writing, reading, and arithmetic skills
• Ability to understand and follow verbal and written instructions
• Demonstrate strong skill set in suggestive selling techniques
• Ability to lift and move merchandise, typically a minimum of 20 lbs, but could be up to 100 lbs
• Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching
• Retail experience or equivalent

Store/Unit: 03829

Country:
United States

Work‑In

Location:

03829: ST THOMAS, VI

Work‑In Address 1:
Kmart 3829 Ste 100

Work‑In Address 2: 4605 Tutu Park Mall

Work‑In City:
Charlotte Amalie

Work‑In State: VI

Work‑In Postal Code: 00802

Business:
Transformco Stores - Kmart Hourly

Job Function:
Restaurant

Employment Category:
Regular, Part‑time

Compensation Range: N/A

Additional Compensation Explanation: N/A

Job Code (LT): 05102:
Restaurant Associate

EEO EMPLOYER