Manager, Operations

Acadia Center is seeking a dynamic, organized professional to serve as the organization's lead operations coordinator and manager. This essential, core position is responsible for working with the president, staff and board to coordinate and oversee the organization's daily operations, corporate compliance, financial systems, and basic human resources procedures. The position helps identify needs and improvements in expense reporting, file sharing, communications and other key aspects of organizational operations.

The position reports to and works closely with the president to determine and implement priorities and is the primary point of contact supervising external bookkeeping, audit, IT and HR vendor consultants and serves as the president's executive assistant. The role is ideal for candidates who are enthusiastic about Acadia Center's mission and will enjoy playing a key role ensuring that the organization's operational needs run smoothly so that it can deliver on mission.

• Support the president in overall management of the organization

• Create, implement, and maintain processes and process improvement to drive operational efficiency across the team
• Oversee and coordinate daily operations in office management, systems and expense tracking
• Serve as the primary point of contact for HR, IT, and Workplace processes, reporting, and compliance relating to recruitment, hiring, onboarding, performance management, professional development, office visits, and off boarding
• Provide recommendations on external vendor needs in areas like IT, HR and financial accounting
• Support the maintenance of the centralized file management system for SharePoint and assist in evaluating alternative file sharing systems
• Collaborate with cross-functional teams to align efforts and achieve organizational objectives including communications
• Schedule and coordinate staff meetings, annual reviews, retreats, and board meetings, including reports, presentations and participant communications and logistics
• Process mail and banking needs
• Assist staff with booking and coordinating travel itineraries following Acadia Center travel cost guidelines
• Update and maintain Acadia Center's personnel handbook, standard operating procedures and accounting manual, banking and file sharing
• Support board of directors functions

• Act as primary point of contact with bookkeeping, benefits, bill pay, charitable registration vendor and IT service providers to the organization
• Support the President and Development team to create donor and organizational financial reports
• Support the Communications team
• Ensure systems are in place for accurate expense tracking of day‑to‑day budget and finance tasks, including grant spending, invoicing approvals, billpay systems, vendor set‑up, and matching expenditures to grants
• With guidance from the President, lead the team's annual budgeting processes, including gathering data, training on templates and other tools, and preparing reports to drive a consistent system of budget management
• Process payroll and benefits; maintain schedules for administrative and personnel functions
• Ensure insurance policies, leases and related obligations are up to date and in good standing
• Ensure state corporation filings including charitable registrations are up to date and issues brought to the attention of the President
• Maintain Microsoft Office templates such as PowerPoint, office stationery, and related documents
• Manage subscriptions and conduct cost and service comparisons for software products and services including benefit programs

• Minimum 5-7 years' directly related experience in project management, operations management, or a related discipline, or equivalent combination of education and/or work experience
• Previous experience in non‑profit administration, particularly at a non‑profit of Acadia Center's size
• Experience successfully managing budgets, including prioritizing and reallocating funds to make the best use of limited resources for strategic purposes
• Familiarity with non‑profit accounting…