Technology Field Services Technician

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

• Installs computer hardware, software, printers, scanners, and other end user peripherals
• Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
• Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
• Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
• Records, updates, and documents tickets in Information Technology ticketing systems
• Coordinates the technology issues related to facility renovations, new construction, and associate moves
• Coordinates computer hardware and software purchases, including determining customer requirements and specifications
• Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
• Provides training and technical assistance to users
• Supports Facilities and Business Unit projects
• Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
• Performs other job-related duties and responsibilities as needed
• Travels as necessary

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

• High School Diploma or GED
• Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
• Ability to image/deploy, repair, or support apps in the Mac Environment
• Ability to lift or move items up to 50 pounds
• A valid driver's license

• A+ Certification
• Some college level courses plus technical training
• Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

• Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
• Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
• Advanced knowledge of physical server environments, network folder access, and drive mappings
• Excellent interpersonal and communication skills
• Outstanding customer service
• Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
• Thorough understanding of LAN/WAN network hardware, implementation, and support

This is an onsite role with expectation of 5 days in office at our Dover, New Hampshire office.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.