Technical Support Engineer

Job Title

End User Support Engineer

Houlton, ME

$28.00/hr - $30.00/hr

This position is eligible for medical, dental, vision, and 401(k).

• Desktop Support skills (Microsoft/O365, PCs, Wise Terminals, very general)
• Managing client expectations and working with vendors

To analyze, recommend and support the use of IT services and systems for assigned departments and/or facilities in support of corporate and local business objectives. Provide on-site second level technical assistance and resolution of IT related problems. Ensure contribution to and implementation of corporate IT standards and systems.

• Ability to learn and apply new technologies.
• Demonstrated knowledge of hardware/software and how they interact.
• Working knowledge of end‑user troubleshooting techniques.
• Working knowledge of networking (connectivity, wiring, rischio, routers).
• Provide hands‑on and remote end‑user support for an assigned territory via phone, email, and in person for all assigned technical issues.
• Install, maintain and troubleshoot hardware and software for desktops, laptops, servers, smartphones, printers, and conference room equipment on the business network.
• Ability to work in a manufacturing environment/abiding by safety regulations.

Associate

Full‑time

Information Technology and Customer Service

Manufacturing

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.