Front Office Float

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care, has an exciting opportunity for an experienced Front Office Float in Denver (Rose Medical Center Campus).

We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each RMCC team member shares a commitment to care and compassion for our patients. The goal is to provide the best care possible for each patient, whether as a nurse, a scheduler, or another front office role, and to help patients fit their appointments into their schedules.

This position will cover all front office duties to include scheduling, reception, operator responsibilities, and Patient Financial Counselor duties.

• Scheduler:
  Schedules new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines. For new or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters insurance authorizations, and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
• Collects co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• May communicate to the patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.

• Greet patients and visitors, acting as a support and resource during their time in the front office.
• Obtain all appropriate forms, insurance cards, and identification cards and audit for completeness.
• Update patient demographic and insurance information and ensure proper referrals are in place.
• Work closely with the Patient Financial Counselor to collect co-pays, deductibles, and other out-of-pocket fees at the time of visit.
• Support the document control function by scanning and attaching documents into the electronic medical record.
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic.
• Follow policies and procedures to contribute to the efficiency of the front office.
• Answer incoming calls and route as appropriate.

• Ensure all insurance, demographic, and eligibility information is obtained and entered into the system accurately.
• Perform insurance verification process on all third-party payers.
• Obtain initial and subsequent pre-authorization for services and surgeries.
• Re-verify benefits and obtain authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensure appropriate signatures are obtained on all necessary forms.
• Utilize the Summary of Patient Reimbursement and Liability form and obtain appropriate approvals as required.
• Perform financial counseling process on all patients prior to treatment, including patient financial obligations, billing practices, and establishing payment arrangements.

Salary Range: $19.00-$24.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the posting date, RMCC offers the following benefits for this position, subject to eligibility:
Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance; disability insurance;
Employee Assistance Program; PTO; holiday pay; tuition reimbursement; and employee-paid critical illness and accident insurance.

Required: High School diploma or equivalent; at least 3 years of office experience (medical office experience preferred); excellent written and verbal communication skills; proficiency with computer systems;
Microsoft Outlook, Word, and Excel is a plus.

• Experience working in a practice management system with insurance forms and appointment scheduling preferred.
• Must be comfortable communicating with medical professionals as part of the care team.
• Strong organizational skills, attention to detail, and ability to prioritize.

All qualified candidates are required to pass a background check and non-federal drug test (excluding marijuana) post offer of employment and prior to hire.

The physical demands described here are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made. This role may require…