Patient Access Associate - Emergency Department

Overview

Description

Req #: 64643

For a limited time, Maine Health is offering a $4,000 sign-on payment!

Eligible candidates are hired (offer accepted) into a full or part-time Patient Service Representative position. Bonus amounts rated for part-time hires and per-dem hires are ineligible. Current Maine Health employees are ineligible; former Maine Health employees are ineligible until greater than 6 months separation from employment.

The first level of a three level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival and application of the armband.

Provides customer service and support for visitors and families. Additional functions are performed at the patient s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent and completing admissions. May also include financial navigation, copay collections, check-out and coordination of transfers/direct admits. Ensures the accuracy of the patient s bill including account follow-up five days post discharge.

Functions are performed in a high volume, fast paced environment utilizing mobile workstations. Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

Provide accurate patient identification, arrival processing, and armband application in the Emergency Department. Deliver customer service and support for visitors and families. Capture demographic information and verify insurance details; obtain signatures for consent and complete admissions. May perform financial navigation, copay collection, checkout, and coordination of transfers or direct admits. Assist with ensuring accuracy of patient billing and follow-up after discharge.

Operate in a high-volume, fast-paced environment using mobile workstations. Maintain professionalism when interacting with diverse patient populations and sensitive situations.

Maine Health will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in . If you suspect fraudulent activity, please report it immediately to mhcareers.

Additional Information

With a career at any of the Maine Health locations across Maine and New Hampshire, you ll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual s needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Health remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact alyssa.lewis