Collections Specialist

The Collections Specialist is responsible for managing accounts receivable within a fast-paced, goal-driven collections environment. This role involves conducting collection calls and written correspondence, resolving account discrepancies, processing adjustments, and delivering excellent customer service related to billing and payment issues. The specialist manages an assigned portfolio of accounts and is accountable for collecting outstanding receivables from clients and customers in a timely and professional manner.

The responsibilities listed below are general in nature and may vary depending on business needs.

• Monitor customer accounts daily to identify outstanding receivables.
• Initiate appropriate collection activities to ensure timely payment.
• Collaborate with the Cash Application Specialist to apply customer remittances and research payment discrepancies.
• Partner with Sales and senior management, when necessary, to expedite the resolution of delinquent accounts.
• Communicate and follow up effectively with the Sales department regarding customer account status.
• Process credit card and e-check payments, including issuing refunds as needed.
• Investigate and resolve billing issues, discrepancies, and short payments.
• Contact clients to discuss overdue balances and negotiate payment solutions.
• Maintain accountability for reducing delinquency within an assigned portfolio.
• Prepare and present reports detailing collection activities and progress.
• Perform other job-related duties as assigned.

Required:

• Proven experience as a Collections Specialist or in a similar accounts receivable role.
• Strong knowledge of collection practices and techniques.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and critical‑thinking abilities.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• 3–5 years of high‑volume collections experience.
• High school diploma or equivalent.

Preferred:

• Associate’s or Bachelor’s degree in Business, Finance, Accounting, or a related field.

The following tools and systems are commonly used in this role (actual systems may vary):

• Standard office equipment including computer, phone, fax, calculator, and copier.
• Microsoft Office Suite (Word, Excel).
• Company information systems such as CMS/RMS, Info Pro, and Soft‑Pak.