Table Games Floor Supervisor

Job Title

Table Games Floor Supervisor (Full‑Time)

Oxford, ME, US, 04270

Oxford Casino

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for visitors, including 23 table games and over 900 of the latest slot machines. The property also features two restaurants – the Ox Pub and the Oxford Express – and a 107‑room hotel with six suites.

Core values of the casino are safety, cleanliness, compliance, and friendliness, reflecting a commitment to creating a positive experience for team members and guests.

The incumbent supervises, monitors, and controls an assigned pit section consisting of one or more games to assure the delivery of customer service in line with corporate and property‑specific standards, while maintaining the integrity of the games.

• Assume overall responsibility and answer specific questions regarding gaming service activities for a designated area or pit; safeguard company assets; direct dealers on designated games.
• Oversee and report any unusual occurrences to the Shift Manager.
• Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of suspicious or irregular activity.
• Monitor game status with respect to player limits, special customers, gains/losses, and dealer performance.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Change gaming supplies (cards and dice) when needed.
• Ensure all dealers assigned to the section comply with Table Games Department policies and procedures.
• Oversee and assure high standards of customer courtesy on each game and work closely with casino staff members.
• Perform other duties as assigned; maintain integrity of daily operations and cleanliness of the casino floor.
• Maintain proper table bank through fills and credits.
• Perform assigned Table Games Department activities in accordance with procedures and internal control standards.
• Learn additional games as required by management.

Sound technical understanding of game manuals, policies, and procedures; demonstrated knowledge of game policies and cheating techniques; completion of specific games training programs resulting in proficiency in several pit games. Minimum of two years of multi‑game dealing experience. Must maintain confidentiality.

• Comprehensive knowledge and certification on all table games assigned.
• Title 31 and Problem Gambling certification; attend annual training.
• Knowledge of company and department policies, procedures, and internal controls.
• Ability to walk and stand for extended periods.
• Review and comprehend player data and other documentation; observe play of guests.
• Observe games and dealers from a distance (middle of pit to table).
• Basic computer skills.
• Move effectively around pit area to observe all tables.
• Prefer minimum of two years dealing experience.
• Excellent customer service.
• Excellent verbal communication skills.

• Attend required training sessions offered.
• Perform duties in compliance with local laws and regulations.
• Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Know ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
• Consult internal control procedures and policy manuals for guidance.
• Report illegal activity to Security or appropriate levels of management.

Exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, or negligible force constantly to move objects. Work requires long periods of standing, walking, and reaching.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

#Oxford Casino

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Maine