Director of Center Student Success

Reporting to the Provost/VP Academic Affairs, The Director, Center for Student Success is a twelve-month position that provides leadership and hands‑on support for academic excellence and equitable access to learning. The Director is responsible for overseeing, planning, delivering, and evaluating operations within the Center’s three core service areas:
Accessibility and Accommodations;
Academic Support (e.g., tutoring); and the Testing Center.

• Directs and manages the Center for Student Success, including: overseeing and providing Center services; managing the physical facility; and hiring, training, and supervising Center support staff.
• Represents and advocates for the position’s areas of responsibility in Academy committees and working groups, including, but not limited to:
  Academy Council, Department Chairs, and Curriculum Review Committee; attends regular Behavioral Intervention Team (“SEA Team”) meetings and relevant student hearings; convenes, leads, or serves on new committees and personnel searches as needed.
• Contributes to Academy‑wide and departmental planning, assessment, institutional data collection, accreditation, reporting, and retention efforts.
• Provides outreach to new and prospective students and their families at open houses, orientation sessions, and invited presentations, through inquiries, and by developing promotional materials and online content.
• Designs and delivers presentations on Center services and related topics to Academy students, faculty and staff.
• Creates and updates policies related to areas of responsibility in cooperation with Academy leadership.
• Assists staff as needed with the processing of student payroll functions.

• Determines eligibility and facilitates accommodations for students with disabilities by conducting intake interviews, reviewing documentation, consulting with professionals, and communicating with Academy faculty.
• Provides ongoing case management and support to students with accommodations.
• Maintains files, statistics, data, and confidential materials in accordance with state and local laws.
• Responds to faculty and administrative requests for accommodation‑related information and advice.
• Partners with colleagues in the Academic and Student Services divisions on advising, diversity, inclusion, retention, grant support, and wellness initiatives.
• Mentors students in academic study, planning, note taking, reading, self‑advocacy, and test‑taking strategies.
• Recruits, hires, trains, and supervises student employees to serve as academic coaches, note‑takers, and closed captioners.
• Partners with colleagues in the Information Technology department to arrange assistive and adaptive software and hardware solutions for students with disabilities.
• Initiates the procurement and/or production of alternative text materials as needed.
• Partners with colleagues in Dining Services (to arrange dietary accommodations) and Residential Life (regarding requests for housing‑related accommodations).
• Maintain relevant professional memberships (e.g., AHEAD) and engage in ongoing training and professional development as needed.

• Works closely and collaboratively with Academy faculty, students, and staff from areas such as Athletics and the Regiment of Midshipmen to ensure that academic support offerings effectively address student needs.
• Oversees the administrative functions associated with the Academy’s academic support and peer‑tutoring programs, including tutor scheduling, and payroll, promotion of tutoring services, and tracking of related usage data.
• Contributes to the growth and assessment of tutoring and other academic support programs.
• Responsible for managing the Academic Alert process, including ensuring that Alerts are distributed to students and evaluating and addressing the effectiveness of the Alert system in cooperation with faculty and other stakeholders.

• Develops, communicates, and ensures compliance with Testing Center policies and procedures to support successful and sustainable testing operations.
• Designs and maintains an appropriate testing environment in the Center…