Client Service Representative

Join to apply for the Client Service Representative role at Rarebreed Veterinary Partners

Location:

New Gloucester, ME
Salary: $19.00-$20.00 per hour
Posted 2 weeks ago

The Customer Service Representative (CSR) is responsible for delivering exceptional client service. The CSR manages patient admission and discharge, schedules appointments, answers phones, relays messages, and maintains a welcoming atmosphere for clients.

• Greet clients and pets promptly and accurately; build rapport in person and over the phone.
• Assist clients with admission forms, releases, and payment collection.
• Maintain accurate computer records and patient charts; update schedules and confirmations.
• Provide client education materials and explain fee estimates.
• Schedule, reschedule, and confirm appointments; follow up on missed appointments.
• Handle client complaints with concern and diplomacy.
• Sell medical products and services as directed by veterinarians.
• Maintain cleanliness of lobby, waiting rooms, and front office; monitor supplies and cleaning checklists.

• High School Diploma; some college education preferred.
• Minimum 2 years customer service–oriented work experience.
• Excellent client service, phone, oral, and written communication skills.
• Friendly, outgoing, people–oriented personality.
• Ability to prioritize multiple tasks and handle high stress in a changing environment.
• Comfortable working with computers, Microsoft products, and learning new programs.
• Ability to handle money accurately and honestly.
• Must interact professionally with all staffing levels.

• Dependable attendance required.
• Must lift 40 lbs and perform tasks continuously for a minimum of 8 hours a day.
• Visual acuity sufficient for accurate records and written directions.
• Fine motor skills adequate for computer and hospital equipment.
• Adhere to appropriate dress code, proper scrubs (for surgery), and name tag.

• Animal areas may be humid, noisy, and odorous; exposure to fleas, ticks, and zoonotic diseases.
• Handling animals carries risk of bites or scratches; dust and pet dander common.

I have read and fully understand the position’s responsibilities, duties, and expectations. I am able to perform the essential functions of the position, with or without reasonable accommodation.