Team Lead, Customer Support; Night Shift

Employer Industry: Recruitment Technology

• Opportunity for career advancement and growth within a high-growth tech company
• Competitive salary with generous equity offerings
• Work in a remote-friendly culture that emphasizes collaboration and inclusivity
• Chance to make a significant impact on customer satisfaction and hiring success
• Engage in dynamic projects that contribute to the overall success of the organization
• Be part of a values-driven company recognized for its commitment to diversity and employee well-being

• Interact daily with teams and customers to resolve issues and educate on the platform
• Manage escalated customer support cases and serve as the main point of escalation for agents
• Conduct internal training sessions and lead new hire enablement initiatives
• Collaborate with various departments to enhance customer success strategies
• Drive high levels of customer satisfaction and identify technical issues

• General experience with Applicant Tracking Systems (ATS)
• Strong knowledge of support case tracking systems; familiarity with Sales Force and JIRA is a plus
• Excellent English communication skills, both written and verbal
• Customer support experience, preferably in an Enterprise context
• Motivated self-starter with the ability to handle objections and negotiate effectively

• Experience in technical customer support within a SaaS environment
• Call center experience
• Proficiency in additional languages
• Passion for technology and a drive to innovate in the recruitment space
• Positive and energetic attitude with a strong desire to provide exceptional customer experiences

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.