Customer Service Representative

Job Posting:
Call Taker-Customer Relationship Specialist

Company: One Stop Home Repair
Location: Orono, Maine
Position Type: Full-Time

We are seeking a friendly and professional Call Taker (CRS) to be the first point of contact for our customers. You will answer calls, secure jobs, set clear expectations, and provide clean, accurate information for dispatch. Your goal is to build trust with customers while supporting efficient operations.

• Answer incoming calls with professionalism and a customer‑first attitude.
• Gather and record accurate job details (time, scope, address, customer needs).
• Set clear and realistic expectations with customers regarding services and scheduling.
• Identify and suggest upsell opportunities to increase revenue.
• Provide dispatchers with complete and accurate job notes for smooth handoffs.

• Excellent communication and active listening skills.
• Strong customer service mindset—friendly, empathetic, and professional.
• Ability to multitask and stay organized in a fast‑paced environment.
• Confidence in building value and trust with customers.
• Previous customer service and call‑taking experience is a must.

We offer a clear performance scale for growth, with metrics tied to call conversion, upselling, and quality of information provided to dispatch. You’ll have the opportunity to move from Entry Level (0.25) to Expert (0.45) by consistently closing calls, building customer trust, and supporting dispatch efficiency.

• Competitive pay based on experience and performance.
• PTO, ESOP Shares, 401K with 3% match