Customer Service Representative

Position Overview

Now Hiring! Customer Service Representative

Job Type: Full time / On-site Schedule: Monday - Friday: 8am-5pm Salary: $19 - $21 / hour.
Location: Wiscasset, ME.
Join Our Team at Cunningham Security! We’re a trusted, family-owned business that's been protecting homes and businesses since 1983. At Cunningham Security, we specialize in custom residential and commercial security solutions—and we're growing! We’re currently seeking a Customer Service Representative to join our dedicated team in Wiscasset, ME.

• Competitive hourly pay.
• Comprehensive benefits package:
  • Medical, dental, and vision insurance.
  • Short- and long-term disability.
  • Paid time off.
  • Retirement plan.
• Supportive team culture.
• Opportunities to grow and learn every day.

As a Customer Service Representative, you’ll be the voice of our company—helping customers with alarm systems, general inquiries, and troubleshooting. Your daily tasks will include:

• Handling a high volume of incoming calls for a customer base of over 12,000.
• Providing prompt and courteous responses to phone and email inquiries.
• Reviewing daily alarm activity reports.
• Assisting customers with basic alarm system troubleshooting.
• Following up to ensure customer satisfaction.

• High school diploma or equivalent.
• Previous customer service experience (call center experience is a plus)
• Strong communication skills and a positive, solution-oriented attitude.
• Excellent attention to detail and the ability to multitask.
• Comfortable using Microsoft Office and learning new software (CRM experience is a bonus)

Make a Real Impact This role is ideal for someone who thrives on helping others and wants to make a difference in people’s lives by supporting vital security systems. If you're dependable, communicative, and eager to grow with a company that values its people—we want to hear from you!

USD $19.00 - USD $21.00 /Hr.