Client Success Account Manager; CSAM - Client Success

Position: Client Success Account Manager (CSAM) - Client Success
Location: Yarmouth
Client Success Account Manager (CSAM) - Client Success

The Client Success Account Manager (CSAM) serves as the primary liaison between Tyler and its clients, ensuring that clients derive maximum value from the company’s products or services. The CSAM focuses on building and maintaining strong relationships, driving product adoption, and ensuring client satisfaction and retention.

Responsibilities

Client Onboarding and Training: Guide new clients through the onboarding process, ensuring a smooth transition and comprehensive understanding of the product or service.

Relationship Building: Develop and nurture strong relationships with key stakeholders within client organizations to understand their goals and anticipate their needs.

Product Adoption: Monitor and promote the effective use of the product, identifying and addressing any obstacles to ensure clients achieve their desired outcomes.

Issue Resolution: Proactively identify and address client concerns, coordinating with technical support or other departments to ensure timely and effective solutions.

Feedback Advocacy: Serve as the voice of the client within the company, gathering and sharing feedback to drive product improvements and innovation.

Qualifications

Communication

Skills:

Exceptional verbal and written communication abilities for effective client interactions.

Empathy and Emotional Intelligence: Ability to understand and empathize with clients’ challenges and perspectives.

Problem-Solving

Skills:

Proactive approach to identifying issues and finding creative solutions.

Product Knowledge: In-depth understanding of the company’s product or service to provide valuable insights and recommendations.

Time Management and Organization: Strong organizational skills to manage multiple accounts and tasks efficiently.

Technical Proficiency: Familiarity with the technical aspects of the product and the ability to guide clients through technical challenges.

Analytical

Skills:

Ability to analyze client data, identify trends, and make data-driven decisions to improve client success strategies.

2025 Training Class

• New Hire Training Dates:
  March 31, 2025 to May 23, 2025
• Weeks 1 & 8 are in our Yarmouth, ME office (travel expenses covered). The remaining weeks of training will take place remotely. Must be able to attend and complete an 8-week mandatory new hire training class as an essential job function.

Location

Lawrenceville, Georgia | Lakewood, Colorado | Yarmouth, Maine | Plano, Texas | Renton, Washington

Travel

10-25%

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $56,648 - $74,537 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness.

Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing  or by calling  ext.

791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

#J-18808-Ljbffr