Sr. Vice President of Client Success

Why consider this job opportunity:

• Competitive salary with a focus on gross revenue retention (GRR) as a success metric
• Opportunity for career advancement and growth within a global leader in labor market insights
• Lead and scale a high‑performing client success team of over 50 members
• Collaborate cross‑functionally with Product, Marketing, and Sales to shape company strategy
• Champion a client‑first culture and drive measurable impact in client outcomes
• Commitment to diversity and inclusion within the workplace

• Own gross revenue retention (GRR) as the primary success metric, ensuring accountability for renewals and expansions
• Analyze client engagement signals to implement outcome‑based interventions for growth
• Build and adapt service delivery models across enterprise, government, and education markets
• Develop programs that help clients realize value from solutions, measuring ROI and adoption rates
• Establish frameworks for account health and proactive risk identification to ensure client stability

• 6+ years of progressive leadership in client success, account management, or customer experience
• Minimum of 3 years in executive roles at a high‑growth B2B software or data‑as‑a‑service (DaaS) company
• Proven success in improving gross revenue retention (GRR) at a global scale
• Experience leading distributed client success organizations of 50+ across multiple industries
• Bachelor’s degree required; advanced degree in business, analytics, or related field preferred

• Experience serving in enterprise, government, or education segments, with adaptability in delivery models
• Demonstrated success in designing client success strategies that drive measurable outcomes
• Domain expertise in data‑as‑a‑service, labor market analytics, or workforce intelligence

#Workforce Intelligence #Client Success #Leadership Opportunity #Diversity And Inclusion  #Career Growth

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