Box Office Manager & Assistant to Producing Artistic Director

Theater at Monmouth, the Shakespeare Theater of Maine, seeks an organized and personable individual to join the organization as the Box Office Manager & Assistant to the Producing Artistic Director. This position is on‑site in Monmouth, Maine and will require some weeknight and weekend work.

• Manage sales of single tickets, subscriptions, gift vouchers, group sales
• Train and supervise Summer box office staff including House Manager, Box Office Assistants, and Box Office Interns;
  Serve as House Manager when needed
• Handle all customer service questions and issues regarding tickets, subscriptions, gift vouchers, and group sales via phone and email
• Reconcile daily Box Office and Donation reports and provide reports to PAD and Bookkeeper
• Manage patron database and ticketing system, including frequent maintenance, maintaining accurate paperwork and documenting all processes of the box office
• Ensure systems and processes for smooth operation are in place and followed
• Manage secure collection of donations and prepare weekly deposits from box office sales, donations, gift shop and concession sales
• Process all donations from receipt of gift to recording in Patron Manager; generate thank you/acknowledgement letters for donations received
• Pick up, open, and distribute daily mail from Post Office; bring outgoing mail to Post Office daily
• Support mass/bulk mailings such as solicitations, Silent Auction requests, housing request letters, brochures, and company mailings
• Maintain sufficient office supplies necessary for communicating, documenting, and supporting smooth office function
• Expand Sales to groups and individuals by reaching out to community organizations including camps, schools, Senior centers, and others
• Maintain up-to-date list of contacts for Educational programming

• Marketing & Media Relations
  • Develop copy for monthly/weekly Email newsletters (Eblasts) throughout the year
  • Manage ad sales (new and returning) for Summer Program Book and follow-up
  • Develop solicitation letters, contact lists, invoices, and budget reports for ad‑sales
  • Coordinate distribution of Season & Production posters, including coordinating volunteers and board member distributions
  • Manage the development, writing, and layout for marketing publications, including eblasts/blogs, brochures, posters, postcards, and programs as needed
  • Edit Summer Program Book
  • Manage and Maintain company Website
  • Coordinate Social Media sites and posts
  • Develop and Maintain mailing lists for press releases, Eblasts, and brochures as needed
  • Attend Marketing and Development Committee meetings as needed
• Company Management
  • Assist in arranging travel plans and coordinating pick up and drop off of hired company members
  • Assist in housing assignments for company members
  • Assist in cleaning company housing in preparation of company arrival
  • Assist in planning and setting up Opening Night Parties
• Development
  • Support annual fund donor renewals and source new donors2+ years of experience in box office, ticketing, sales management, hospitality leadership, or customer service
  • Experience working in Theater, performing arts, or live entertainment
  • Working knowledge of Ticketing/CRM systems (Patron Manager, Tessitura, or similar), Microsoft Office Suite (Word, Excel, Outlook), Adobe Creative Suite (Photoshop, InDesign) and email marketing tools (iContact, EMMA, Mailchimp or similar)
  • Familiarity with social media platforms
• Office Support & Theater Business
  • Provide administrative support for all Theater events and activities
  • Attend rehearsals, opening night events, special board meetings, company meetings and education program events as needed

• Required
  • Bachelor’s degree or higher (in Theater, Performing Arts, Arts Administration, or Non‑Profit Management preferred)
  • Excellent communication, leadership, and conflict‑resolution skills
  • Ability to be flexible, think on your toes, and adapt quickly
• Preferred
  • 2+ years of experience in box office, ticketing, sales management, hospitality leadership, or customer service
  • Experience working in Theater, performing arts, or live entertainment
  • Working knowledge of Ticketing/CRM systems (Patron Manager,…