Team Manager Twilight

As a Team Manager in one of our Waitrose shops, you’ll influence and motivate your team, be a positive role model for delivering outstanding partner‑led, customer service that is distinctly Waitrose, and help keep customers coming back for the lifetime of loyalty. Your strong leadership and team‑working skills will shape the impression our customers have of the Waitrose brand while maximizing sales and profit.

• Use your commercial skills to maximize sales and profit while minimizing wastage.
• Ensure consistently high levels of availability and merchandising, delivering an efficient, legal, and secure store operation.
• Improve and maintain customer satisfaction.
• Use your people skills to manage your team, from leading and inspiring to organising holidays and managing absences.
• Create a supportive culture that values care, belonging, pace, and productivity.
• Engage and lead partners in delivering and embedding change consistently and effectively within your shop.

• Experience of leading a team in a fast‑paced, customer‑focused environment.
• People management skills.
• Innate passion for and understanding of retail.
• Resilience to support and plan your team’s response to change.
• Ability to influence stakeholders.
• Advanced communication skills.

• Experience supporting the disciplinary and grievance process.
• Regulatory compliance management.
• Personal licence holder.
• Food hygiene Level 3.

In addition to your contractual pay, any time worked between 18:00‑22:00 will attract an evening premium of £3.50 per hour and any time worked between 22:00‑06:00 will attract a night premium of £4.50 per hour. This will also apply to existing partners who have enrolled onto enhanced hours premium arrangements.

We are the largest employee‑owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We are partners driven by our purpose to build a happier world. We’re ruthlessly focused on retail excellence, continuous innovation, and delivering unsurpassed price, quality, and service.