Front of House Service Manager - Stratstone

Front of House Service Manager - Stratstone

Jobster Maidstone, England, United Kingdom

Join to apply for the Front of House Service Manager role petitive salary with pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Are you ready to take the next step in your Aftersales career? An opportunity has arisen for a customer-centric and forward-thinking individual to join an exceptional service team with a fantastic brand.

• Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.
• Develop Service Department Plans and Budgets to achieve agreed financial, marketing and targets
• Describe and assess Service Department market potential and revenue forecasts.
• Develop operating expense, capital budgets and profit improvement targets
• Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets
• Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel
• Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership
• Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital

• Committed to delivering an unparalleled level of customer service
• Resilient with a drive to succeed
• Experience in leading a diverse team in a high pressure environment
• Ability to prioritise effectively in a commercial environment

• Enjoy 33 days annual leave (including bank holidays)
• Birthday entitlement with an extra day off
• Industry-leading Family Leave Policies
• Salary Sacrifice car scheme
• Paid day to volunteer
• Recognition of long service milestones
• Tailored training and career growth opportunities
• Cycle to work scheme
• Access high street discounts
• Internal referral scheme benefits

At Lithia UK, our growth is powered by our people. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

If you need any additional support with your application or have specific requirements at any stage, please let us know via email:  Our team will be happy to support you throughout every stage of the process.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#Jobster