Service Engineer

Service Engineer Otis
• Maidstone, ENG, UK

Date Posted:

Country:
United Kingdom
Location:
Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD

Title:

Service Engineer - Night Call

Location:

London
The Service Engineer is responsible for carrying out planned preventative maintenance, repairs, fault-finding, and breakdown response on a range of lift equipment. The role is critical to delivering excellent customer service, ensuring equipment reliability, and supporting Liftec Express's reputation for quality and safety.
Key Responsibilities:

• Carry out 100% of planned preventative maintenance visits across your portfolio to ensure units are safe, compliant, and reliable
• Assist neighbouring territories, when required.
• Respond to lift breakdowns, diagnose faults, and complete repairs within agreed SLAs, aiming to achieve first-time fix
• Carry out minor repairs to maintain continual operation and prevent escalations
• Use field management tools accurately in real-time to record activity, ensure job closure, and support billing accuracy
• Proactively identify and report additional repairs, upgrades, or modernisation opportunities that benefit the customer and business
• Participate in an on-call rota to provide emergency breakdown support outside normal working hours
• Deliver excellent customer ser...