PAS-X MES Application Support Analyst L1​/L2; SaaS

Position: PAS-X MES Application Support Analyst L1/L2 (SaaS)
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Job Title:

PAS-X MES Application Support Analyst L1/L2 (SaaS) Work Location Ireland, Cork Hybrid Requirement: 1 day a week (but should be available when needed)

The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide L1/L2 support for PAS-X MES across EU manufacturing sites Act as first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs
2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor (L3) for product-level or complex issues Maintain complete, accurate, and auditable ticket records
3. Change, Release & Upgrade Support Support PAS-X releases, patches, and upgrades under GE Health Care change governance Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable) Support regression testing, cutover, and post-release hypercare
4. Manufacturing & MES Operations Support Support shop-floor operations including E  execution, weighing, dispensing, and packaging workflows Support integration points with SAP and Historian related systems Assist sites during critical manufacturing windows where required 5. GxP & Compliance Support Operate in compliance with GxP, data integrity, and validation requirements Support audits, inspections, and compliance reviews as required Ensure all incidents and changes are documented for audit readiness
6. Stakeholder & Vendor Coordination Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor Provide regular status updates and participate in operational and governance calls
7. Knowledge Management Maintain MES support documentation, runbooks, and known error records Support knowledge transfer and stabilization activities across regions Your Profile Essential Skills / Knowledge / Experience 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments Strong understanding of E , shop-floor processes, and MES integrations Experience supporting SaaS / platform-based MES solutions Strong understanding of ITIL-based incident, problem, and change management Experience working with EU manufacturing sites and QA teams Desirable Skills / Knowledge / Experience Experience in pharma or life sciences manufacturing Exposure to SAP, Historian, LIMS, and automation systems Experience supporting PAS-X packaging and process lines

Experience with ITSM tools such as Service Now or Jira