Customer Service - Senior Personal Banker

Customer Service - Senior Personal Banker

Location:

Nat West, Maidstone, England, United Kingdom

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and all normal working days must be carried out in the United Kingdom.

• Proactively support customers, helping them realise the full benefits of our service through digital channels and complex financial needs such as home buying and protection.
• Experience variety in delivering a banking service beyond expectations.
• Support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.
• This job does not meet Skilled Worker visa sponsorship requirements.

As a Senior Personal Banker aligned to one of our branches, you’ll build great relationships with customers, promote digital services, support them in decisions on banking, act as a trusted expert, provide knowledge for financial health checks, and more.

• Meeting and supporting customers via video banking from home or face‑to‑face in a branch.
• Conducting Financial Health checks and reviewing customer accounts.
• Identifying products and services that are right for customers, helping them to make the most of their money and savings.
• Identifying opportunities for customers with more complex needs such as mortgages, private banking, business banking and protection.
• Completing outbound care calls to customers to grow and maintain the relationship.

We’re looking for organised, self‑motivated, diligent individuals with a passion for delivering excellent customer service in every interaction, and a drive to develop their own career and meet branch and personal goals.

• Experience working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• The ability to build rapport and trust with customers in both face‑to‑face and virtual environments and provide them with the right options for their circumstances.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

Competitive salary starting of £26,350 pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Nat West Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 36 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

Your working pattern: flexible shifts between 8 am and 8 pm, including bank holidays.

Your learning journey: comprehensive training, coaching, and study towards a recognised external qualification opening further career opportunities.

Not applicable

Full‑time

Finance and Sales

Banking

Nat West Group supports and encourages applications from individuals who speak, or are learning to speak, Welsh.