Multi-Channel Customer Service Advisor

Overview

A local council in the United Kingdom is seeking a Customer Service Advisor to assist the community with services via phone, online platforms, and face-to-face interactions. The role requires excellent communication skills, the ability to handle various customer inquiries, and a GCSE standard education. Successful applicants will thrive in a fast-paced environment and should be able to calmly manage challenging customer situations while maintaining professionalism.

• Assist the community with services via phone, online platforms, and face-to-face interactions.
• Provide customer support in a fast-paced environment and calmly manage challenging customer situations while maintaining professionalism.
• Demonstrate excellent communication skills and handle various customer inquiries.

• GCSE standard education (or equivalent).
• Excellent communication skills.
• Ability to handle various customer inquiries.