Customer Care Representative

Overall Mission

Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost‑effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order‑to‑shipment process for assigned accounts.

• Strategy Design & Execution:
  Execute Customer Care strategy aligned with global guidelines. Monitor KPIs and take corrective actions where needed.
• Project Management:
  Identify and support continuous‑improvement opportunities. Participate in internal projects relevant to Customer Care.
• Subject Matter Expertise:
  Support assigned customers and affiliates to fulfil order requirements; elevate issues when required. Collaborate with the Customer Care team to provide superior service and maintain clear communication with customers, operations, sales and GBS.
• Order Management:
  Manage order changes, issue resolution and customer complaints. Handle the full order‑to‑invoice cycle and blocked or prioritised orders and returns.
• Relationship & Planning:
  Build strong customer relationships and manage expectations. Analyse demand and forecasts; coordinate with planning on inventory needs and participate in demand‑planning meetings.
• Record & Support:
  Maintain accurate customer records, provide backup support for colleagues' accounts when needed, identify trends impacting customer experience and communicate insights, support onboarding of new customers and participate in customer visits and presentations.

• High School/Secondary Education required.
• Associate or University Degree preferred.
• English + additional language(s) as needed.
• 2‑3 years industry experience, including customer‑facing roles.

• Customer oriented
• Action oriented
• Autonomous
• Time management
• Priority setting
• Problem solving
• Conflict management
• Collaboration
• Strong communication skills

• SAP and related processes
• Microsoft Office proficiency
• Strong written and verbal communication
• S&OP / basic project management understanding
• Knowledge of fragrance market (preferred)
• Knowledge of Incoterms & shipping terminology
• Flexibility and teamwork
• Lean/Six Sigma (White/Yellow Belt)

Job Title: Customer Care Representative
Company: Manpower
Location: Maidstone, Kent
Contract: Contract – 12 to 18 months maternity cover
Hours: Full Time
Posted: Jan 15th 2026
Closes: Feb 15th 2026