Service Advisor

Join to apply for the Service Advisor role at Lookers Motor Group Limited

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Type: Permanent, Full Time
Hours: 42 hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum

Mercedes-Benz of Maidstone is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry.

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell additional parts/accessories that benefit the customer.
• Coordinate with the full Aftersales department to organise and schedule appointments, based on workload and call volumes.
• Manage a high-volume of customers daily, including telephone calls and online booking queries.
• Inform customers of turnaround times and ensure effective communication throughout the time that a customer's car is in the workshop.
• Maintain accurate customer records and update systems when any bookings have been made.

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first‑class customer experience each and every time. You should have excellent communication skills and the ability to build rapport easily while being able to explain technical information in a clear and concise manner. Previous experience using Kerridge / ADP is an advantage, as is knowledge of other essential dealer systems.

You will be a great team player but also able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, apply today and a member of the Talent Acquisition Team will be in touch.

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with your length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Critical illness cover for peace of mind during life's most challenging moments.

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.

• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• Beyond card and a wide range of exclusive retail and lifestyle discounts.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and…