Speech Analyst

Job Description

Speech Analyst (Call Miner)

Salary £30,000 - 34,000, dependent on experience

Permanent

London Hybrid

Our Speech Analysts, play an important role in providing exceptional experiences every day to our valued customers.

Why are our customers calling us? Are we dealing with customer calls effectively? How we can improve our processes and product offerings in the future? These are all questions that your analysis will provide answers to. The analysis undertaken will provide support and new opportunities in strategic programmes across the Saga Group in this dynamic and varied role.

Working in a direct team of 3 you will be supporting our Insurance contact centre with insight, trends and analysis. This will help provide support and new opportunities in strategic programmes across our Insurance business.

We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our Folkestone roughly once a month, allowing us to collaborate and share success as a business.

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

• 25 days holiday + bank h...