Scheduler, Business

Make a real impact on residents’ day‑to‑day experience of their homes.

As Southern Housing’s Scheduler, you’ll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You’ll diagnose and book works to drive first‑time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards.

You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted).

Based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.

• Qualified to GCSE/O’Level standard or similar.
• Experience of scheduling work in a maintenance environment and can demonstrate.
• Experience of delivering a front line, customer focussed service.
• Experience of working in a housing management or maintenance environment.
• Experience of working on an inner city, multi-cultural environment and working closely with tenants.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing Date: Thursday 22nd UAE January 2025heu 23:59

Shortlisting: From 23rd January 2026

Interviews: W/c 2nd February 2026

(We may close the advert early if we receive a suitable number of applications).

Entry level

Management and Manufacturing

Housing and Community Development