Helpdesk Administrator

Helpdesk Administrator
27,000- 32,000
Maidstone
Mon-Fri
Perm
My client based in Maidstone are looking to recruit a Helpdesk Administrator to support their scheduling team on a permanent basis. You will be handling all back end duties for the scheduling team, including updating portals, working with engineers and reports, working closely with subcontractors and handling all technical needs. You will be required to come from a helpdesk/ reactive based background to qualify for shortlisting.
Day to day of the Helpdesk Administrator:

• Support the scheduling team with any scheduling duties required.
• Deliver fantastic customer service to customers when booking scheduled works.
• Managing all permit applications and parking requirements.
• Work closely with internal engineers and subcontractors when arranging scheduled works.
• Handle the mailbox and respond promptly for scheduled related queries.
• Coordinate the out of hours rota and hand over to the correct correspondence.
• Update engineers with any changes regarding jobs or reschedules.
• Manage all risk assessments and method statements for jobs.
• Gain all follow up reports from engineers, ensuring they are allocated to the correct client on portals, internal systems and supporting departments.

Requirements for the Helpdesk Administrator:

• Strong experience working within a helpdesk reactive environment.
• Strong operations coordination and some scheduling experience would be desirable.
• Experience using a CRM system or scheduling platforms.
• Ability to work well under pressure.
• Proactive learner.
• Outgoing nature and desire to learn more.

If you are interested in this Helpdesk Administrator role, please reach out to El on (phone number removed) opt 2 or hit APPLY!