Service Operations Coordinator

Due to continual growth, we have an exciting opportunity for a Service Operations Coordinator to join our Service Division Team.

About Us
Burtons Medical Equipment is an industry-leading manufacturer, distributor, and aftercare support provider for a comprehensive range of veterinary capital equipment; “from anaesthesia to X-Ray, Burtons is the Home of Veterinary Equipment”.

We are a proudly independent, family-run organisation, headquartered in the heart of the Kentish countryside, providing an equal parts friendly, comfortable, and professional working environment. We place the utmost importance on offering extensive opportunity for ongoing training and career development to dedicated individuals, with an overarching ethos of “innovation, quality and service excellence” that is driven by this ongoing investment in our Teams.

The Role
A varied and engaging opportunity for an experienced Administrator to utilise their planning, organisational and data entry skills in our Service Operations Administrative Team.

The role is based at our Headquarters in Marden, Kent, but provides support to our Field Service Engineer Teams and Customers across the UK, Republic of Ireland, and Channel Islands.

In this role, you will be responsible for administrative tasks relating to the day-to-day operations of the Field Service Team, including; managing incoming phone and email correspondence from our Customers and Field Service Engineers, creating new
Reactive Callouts on our internal system, processing Field Service Engineer completed work reports through to invoice, creating quotes and sales orders for replacement components, undertaking weekly stock replenishment for the Field Service Engineers, maintaining and updating Customer’s Online FM Portals.

Successful Candidate
We are looking for an Administrator with extensive experience in a busy Office environment. The Candidate should be methodical, enthusiastic, and flexible, with the ability to plan and execute effective time management of their tasks. Experience in the Service provision sector would be advantageous.

The Role requires:
 Experience in an administration role and environment
 Excellent verbal and written communication & interpersonal skills
 Strong planning and organisational attributes
 Ability to multi-task in a challenging environment
 Efficient, accurate data entry skills and record maintenance
 Excellent time management
 The drive for continuous personal growth and development

The Package
 Salary of £33,733  per annum dependent on experience
 Full time contract, 40 hours per week, Monday to Friday
 33 holiday days per year (inc Bank Holidays)
 Contributory Pension Scheme
 Opportunities to train and progress
 Countryside-based Head Office, within short distance of mainline train station
 On site car parking
 Staff events, such as the Big Summer Party and Awards Scheme

Location
Burtons Medical Equipment Ltd, River Farm Business Park, Chart Hill Road, Staplehurst, Kent.  TN12 0RW