Technical Account Manager; TAM), United Kingdom

Technical Account Manager (TAM), United Kingdom

Who We Are:

Tetra Science is the Scientific Data and AI Cloud company driving the Scientific AI revolution with AI-native scientific data sets, lab data management solutions, scientific use cases, and AI-enabled outcomes.

What You Will Do:

Providing a strategic technical partnership with customers, you will bridge the gap between business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists  and R&D IT analysts  needs, analyze their data environment, assist in the design and implementation of our solutions, and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption, and long-term project success.

• Primary technical point of contact across strategic accounts
• Lifecycle engagement and adoption acceleration from presales to delivery
• Technical health and risk management
• Strategic planning and stakeholder management across sales, product management, and engineering teams
• Sales enablement and growth support
• Develop deep and wide technical and science senior relationships

• Deeply understand customer scientific data, AI architecture, and goals
• Provide proactive, prescriptive technical guidance
• Act as a trusted advisor aligned to customer outcomes

• Drive adoption and success plan execution
• Conduct regular technical reviews
• Identify risks and recommend optimizations

• Lead technical strategy for expansions
• Support POCs and co-innovation
• Manage resolution for escalated issues

• Accelerate time to value
• Improve stability and uptime
• Strategic roadmap alignment
• Prioritized support and faster resolutions
• Higher ROI through continuous optimization

• Support growth through hands-on sessions and enablement presentations
• Showcase tailored demonstrations to prospects for both small and large audiences
• Solution Mapping:
  Map business requirements to technical solutions
• ROI Calculation:
  Determine potential return on investment for proposed solutions
• Relationship Building:
  Cultivate relationships with clients, sales teams, and technical teams
• Collaborate with science and technology partners such as Databricks and Google
• Negotiation skills:
  Collaborate with clients and sales teams to reach beneficial agreements

• Product Knowledge:
  Develop a deep understanding of the company s product or service offerings
• Demo Development:
  Design and showcase tailored demonstrations to prospects
• Proposal Writing:
  Contribute to RFPs/RFIs with detailed technical specifications and solutions

• Timeline Management:
  Ensure projects are kept on track and within scope
• Stakeholder Management:
  Coordinate with various stakeholders to ensure smooth flow of presales activities

• Scientific background (academic) and/or 5+ years of professional experience in Life Sciences
• Senior Technical Architecture experience (5+ years)
• Commercial tech sales support
• R&D IT or Data & Informatics
• Data Modeling:
  Understand logical, physical, and conceptual data models
• Database Systems:
  Proficiency in cloud RDBMS (e.g., Snowflake) and No
  
  SQL databases (e.g., Redshift, Databricks)
• Big Data Technologies:
  Familiarity with tools like Spark and data warehousing solutions
• Cloud Platforms:
  Experience with AWS data services, and also Azure and Google Cloud
• Data Governance and Quality:
  Understanding of data lineage, metadata management, and data quality processes and tools
• Analytics and BI Tools:
  Familiarity with Tableau, Power BI, Qlik View, and their backend requirements

• Competitive salary and equity in a fast-growing company
• Supportive, team-oriented culture of continuous improvement
• Generous paid time off (PTO)
• Flexible working arrangements – Remote work

We are not currently providing visa sponsorship for this position

Amersham, England, United Kingdom;
Reading, England, United Kingdom;
Slough, England, United Kingdom;
Reading, England, United Kingdom

Note:

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Job postings reflect current opportunities and may be filled or closed at any time.