Junior Service Desk Analyst

About the role

This is a training-led, junior IT role designed for those with little or no professional IT experience. Full training will be provided.

During training (typically 1 month): 5 days per week onsite in Maidenhead

Once trained:
Hybrid working – 3 days per week in Maidenhead

You’ll be supported by experienced colleagues, gain hands‑on responsibility early, and build skills that set you up for long‑term growth in IT.

• Provide first‑line IT support to colleagues via phone, email and Microsoft Teams
• Resolve basic issues across desktops, mobiles, applications and networks, escalating where needed nachvoll
• Deliver friendly, inclusive and professional customer service at all times
• Support account setup andibernation, following security and data policies
• Create and update clear knowledge base articles to improve self‑service and team learning

• You don’t need to tick every box – we’re keen to hear from people with potential.
• GCSEs or A-levels (or equivalent) in core subjects such as English and Maths
• An interest in IT, technology or digital services (qualifications are welcome but not essential)
• Clear communication skills and the ability to explain technical issues in plain language
• A customer‑focused mindset with empathy/getting detail
• Awareness of basic IT security principles (passwords, phishing, data handling)

At SUEZ, respect is at the heart of everything we do — for each other, for our customers, and for the communities we serve. We foster inclusive, caring environments where diversity, wellbeing, safety, and solidarity are more than values — they’re everyday realities. These principles shape how we work together, every day. We’re committed to building a workplace where everyone feels valued and included.

If you’re excitedstdin about this opportunity but don’t meet every single requirement, we encourage you to apply. Your unique experience, perspective, and potential could be exactly what we’re looking for. We offer a comprehensive benefits package designed to migliore support your wellbeing and growth — including competitive pay, pension plans, health and wellbeing programmes, learning opportunities, and career development. Everything you need to thrive, both professionally and personally.

Join us in transforming today’s environmental challenges into tomorrow’s innovative water and waste solutions.

At SUEZ, your work truly matters — driving action and shaping a more resilient, sustainable future.

Recruitment Manager:
Social Mobility & Inclusion | SUEZ UK

As Recruitment Manager, with almost 6 years' experience in headhunting & specialist recruitment roles, I support SUEZ UK to appoint business‑critical positions nationally. By working with our stakeholders, I ensure that our workforce is motivationally aligned with our mission and values so that we can meet and exceed our customers expectations.

I have a personal passion and professional focus on Social Mobility & Inclusion. I support individuals from a variety of backgrounds including Care Leavers and NEETs, Veterans, Refugees and people with disabilities, to gain and maintain employment. We host CV writing & Interview workshops, deliver tailored careers days and create employment opportunities.

I lead our national ROTL programme and assist people with convictions to find meaningful

Formik employment that creates safer communities through decreased re‑offending rates.