Audio Visual Service Engineer

Audio Visual Service Engineer

To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies.

Carrying out preventative maintenance visits and training end users where required at PM visits.

This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead.

Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.

• Salary up to 40K based upon experience
• 28 days holiday including the 8 bank holiday days – with incremental increases for long service.
• Car Allowance.
• Pension – Auto‑enrol commences at 3 months. If an employee pays 5% into the pension our client pays 3%. After one year in the company the client matches the 5%. After one year of service a salary sacrifice option is available.
• Drink allowance during the day.
• Tools & PC supplied.
• Bupa Health care after 6 months including dental cover.
• Bonus scheme – Company scorecard bonus with financial goals. After probationary period eligibility to participate when the company hits the targets; not a contractual bonus but today the value is 10% of base salary.

• Onsite work 80%
• Audio – Program and Speech, DSP-based systems (QSC, Biamp, Shure, Poly).
• Projection and Display Devices (Maintenance).
• Custom Control Systems (AMX / Crestron / Extron / SY).
• Audio and Video Conferencing (Cisco / Lifesize / Polycom / Zoom / Microsoft Teams).
• Microsoft Hub.
• Digital Signage Systems (Scala / OneLAN / Brightsign).
• Video Wall Display Systems (Datapath / Dexon).
• IPTV (Exterity / Tripleplay).
• Live Event Work (VC / Presentation / Broadcast) – Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
• Site cleanliness.
• Communicating with customers and site contacts.
• Adherence to site rules, procedures, and H&S.
• Adhoc On-site Tech cover – annual leave, sickness.
• In-office 20%.
• Completing post-job and PM reports.
• Providing phone / email tech support.
• Product research and development for client requirements.
• Continuing with PDP and applicable training.
• IMS and Quality Policy awareness and development.

• 4 years audio-visual experience – installation, onsite, tech support.
• Ability to terminate cables, particularly Cat5/6, RS232 and Audio TRS.
• Knowledge of audio room acoustic optimisation within various environments.
• Effective communication skills at all levels, especially client-facing.
• Good numeracy and written skills.
• Well organised with ability to prioritise workload effectively whilst dealing with clients proactively.
• Quick response to service desk tickets.
• Able to work individually and as part of a team.
• Good timekeeping and dressed appropriately for the job.
• Fully compliant with The Health and Safety at Work Act 1974.
• Clean driving licence and current passport holder.
• AVIXA CTS certification.

• Crestron P101 certification.
• Extron School of AV.
• Cisco CCIP.
• Microsoft Teams core skills.
• Networking knowledge – including identifying issues regarding Dante / AES
  67 in respect to QoS / PTP / IGMP.