Technical Business Analyst

We are seeking a highly analytical and technically proficient Technical Business Analyst to join our team. This role bridges the gap between business needs and technology solutions, ensuring that digital products and systems are aligned with strategic goals and deliver measurable value. A strong focus on data analysis is essential to support decision‑making and continuous improvement.

About Product & Technology
Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company, overseeing the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.

With a global reach, Product & Technology provides support services to over 7,500 end users worldwide, manages the information security operation, and safeguards all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms. With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

• Collaborate with stakeholders to gather, analyse, and document business and technical requirements.
• Translate business needs into functional specifications and user stories for development teams.
• Work closely with software engineers, architects, and QA teams to ensure solutions are technically feasible and aligned with business objectives.
• Conduct gap analyses, process mapping, and data modelling to support solution design.
• Facilitate workshops, sprint planning, and reviews to drive agile delivery.
• Support testing and validation efforts, including UAT coordination and defect triage.
• Monitor and report on project progress, risks, and issues.
• Continuously identify opportunities for process improvement and automation.
• Perform detailed data analysis to identify trends, patterns, and insights that inform business decisions.
• Support data‑driven decision‑making by presenting findings in a clear and actionable format.

• Proven experience as a Business Analyst in a technical or enterprise environment.
• Experience in data sourcing, modelling, and entity mapping, with expertise in interpreting and applying business rules that drive data behavior.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Proficiency in tools such as JIRA, Confluence, Visio, SQL, and data visualization platforms.
• Ability to interpret and communicate complex technical and data concepts to non‑technical stakeholders.
• Experience with APIs, data integration, and enterprise systems is a plus.
• Excellent problem‑solving, communication, and stakeholder management skills.

• Bachelor's degree in computer science, Information Systems, Business, or related field.
• Certifications such as CBAP, PMI‑PBA, or Agile BA are advantageous.
• Experience in Product & Technology industry.

If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life  purpose is to unlock global understanding. We celebrate difference, are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us:
to partner
, putting clients first and winning together;
to pioneer
, innovating fearlessly and leading with vision and courage;
to progress
, aiming high and growing through actions; and to deliver
, owning the outcome and building trust with our colleagues and clients.

We are an Equal Opportunity Employer and prohibit…