Administrator & Health Care Assistant

Job Summary

NUPAS is expanding!! The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator/Health Care Worker. The successful applicant must be prepared to travel throughout all of our clinics across Buckinghamshire, Oxfordshire & Berkshire (Bob's Region). You will be required to work one weekday and every Saturday and deliver a supportive and non-judgemental service to patients and their supporters attending NUPAS.

Co-ordinating the patient pathway throughout the patients time during the clinic. The applicant will undertake and achieve training specific to the role, including the care certificate and will support with relevant clinical procedures once appropriate training has been provided.

• Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.
• Chaperone as required with procedures, recognising when patients condition deteriorates and escalating as required.
• Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.
• Undertake pregnancy tests and record results as required.
• Stock clinical areas and maintain the clinical/administrative environment to a high standard.
• Order and receive stock as necessary.
• Ensure infection prevention policies are always adhered to.
• Respect the confidentiality of information both on and off duty.
• To understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.
• Theatre support as required.

• Deliver a consistent, patient centred, caring service.
• Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.
• Liaise with clinical and medical staff regarding patient and medical queries.
• Co-ordinate patient treatment pathway throughout time in the clinic.
• Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.
• Prepare and complete Patient notes.
• Remote Administrator Duties.
• Referrals to external providers or NHS Hospitals.
• Undertake cashiering duties.
• Support patients to right choice.
• Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.
• Work in harmony with all other personnel and communicate in an open and courteous manner with patients and colleagues.
• Undertake any training necessary to fulfil duties and responsibilities.
• Employees must not disclose confidential or commercially sensitive information to unauthorised parties and must use email/internet systems responsibly.
• Observe the highest standards of personal and professional behaviour and show respect, sensitivity and courtesy to all.
• Observe all safety rules and follow safe working practices.
• Understand and adhere to the requirements of NUPAS policy and procedures, and ensure full compliance with Information Governance including data protection, confidentiality and information security.

NUPAS is one of the leading organisations supporting women's reproductive choices. The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

NUPAS is committed to safeguarding; safeguarding children, young people and vulnerable adults is everyone’s responsibility. DBS checks are standard on all prospective employees, with level determined by job type. All staff must adhere to patient centred care principles and treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

Date posted: 23 January 2026

• Pay scheme:
  Other
• Salary: £14.07 an hour, 19 hrs per week (2 days x 9.5 hrs per day) including every Saturday
• Contract:
  
  Permanent
• Working pattern:
  Part-time
• Reference number: E

• The Symons Medical Centre, 25 All Saints Avenue, Maidenhead, Berkshire, SL6 6EL
• Haddenham Health Centre, Stanbridge Road, Haddenham, Aylesbury, Buckinghamshire, HP17 8JX

• Clinical:
  See above main duties related to clinical activities.
• Service Delivery:
  See above for patient reception, notes processing, queries, and related duties.

Essential:
Recent reception and general clerical work experience or recent Healthcare Assistant experience. Ability to communicate clearly in English (verbal and written), good interpersonal skills, and ability to work with a positive, non-judgemental approach. Willingness to travel and undertake relevant training. Pro-choice is essential. Proficient with Microsoft Office; ability to prioritise workload and work independently or in a team.

• Essential:
  Level 2 qualification (e.g. GCSE Grade A-C, NVQ2) in a Health-related subject or Business Administration; or a good…