Reviews & Complaints Officer

Position: Reviews & Complaints Officer
Spencer Clarke Group are seeking a Reviews & Complaints Officer for a Local Authority Client in Berkshire.

In this role, you will lead legally robust investigations of housing reviews and complaints, ensuring all decisions comply with statutory guidelines.

Duties:

Investigate and assess S.202 and S.167 housing reviews to ensure decisions are legally sound.
Prepare cases for S.204 County Court Appeals.
Handle Stage 1 and Stage 2 complaints, including LGSCO responses.
Collaborate with Housing Operations teams to ensure statutory compliance and accurate documentation.

Qualifications and

Experience:

The successful candidate will have the following skills / experience:

Proven experience in S.202 Reviews and associated decision-making.
Experience preparing and managing S.204 County Court Appeals cases.
Handling S.167 Reviews of housing allocations.
Managing Stage 1 & 2 complaints and LGSCO complaint responses.

What's on offer:

Salary: £30ph+

* may negotiate higher for exceptional candidates, based on experience
* Contract type: 3-6 months minimum

Hours:

Monday to Friday, 36 hours per week

How to apply:

Once your CV is received, if you are successful, you will be contacted.
Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
For any further questions, please contact Taylor Kirkham on (phone number removed).INDSCGTK