Customer Care Specialist – Volvo Cars

Overview

Location: Maidenhead

Job Type: Full-time

Shifts: 8-hour shifts between 8am and 8pm, 7 days per week

Salary: Up to £28,000 per annum

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting-edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen. Join us and play a key role in shaping the future of automotive excellence.

We are recruiting Customer Care Specialists to support Volvo Cars in delivering an outstanding customer experience. You’ll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo’s commitment to safety, sustainability, and service excellence.

• Deliver high quality customer support via inbound calls, webchat, email, social, Whats App, SMS, and in-app chat
• Handle customer queries and complaints with empathy and professionalism
• Keep accurate records and manage lead follow-up effectively
• Escalate issues and provide feedback to improve processes and customer experience
• Be flexible to work across both the inbound calls and webchat teams

• Excellent oral and written communication skills in English
• Genuine passion for customer service
• Ability to multitask, prioritise, and escalate appropriately
• Calm, personable, adaptable, and team-oriented
• Bonus: experience in customer care operations, complaint handling, or CRM systems

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

• a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
• access to education bursaries to learn new skills.
• a day off and a voucher to get yourself something nice on your birthday
• company pension
• healthcare plans including private medical insurance and dental cover
• 22 days annual leave rising to 30 with length of service
• subsidised car purchase schemes available

If you’re interested in joining us as a Customer Care Specialist, apply today!

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction.