Client Account Manager

The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.

• Own and grow a portfolio of customer accounts
• Drive renewals, contract extensions, and expansion revenue
• Identify and close upsell and cross-sell opportunities
• Build strong relationships with senior customer stakeholders
• Ensure customer satisfaction to maximise retention and lifetime value
• Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve customer experience
• Advocate for customers internally, sharing feedback and insights with product and leadership teams
• Identify expansion opportunities where they align with customer needs and success
• Support contract renewals and commercial discussions in partnership with sales
• Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.

• 6+ years’ experience in Account Management, Customer Success, or a similar role
• Proven experience managing renewals, account growth, and customer retention
• Strong commercial acumen with the ability to balance customer value and revenue growth
• Excellent stakeholder management, communication, and negotiation skills
• Experience working with senior and C-level client stakeholders
• Data-driven mindset with experience using CRM and customer success tools
• Strong problem-solving and escalation management skills
• Working Knowledge with integration tools or integration platforms
• Understanding of APIs (e.g., REST APIs) and system integrations
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
• Experience supporting technically complex or solution-based customer accounts