Service Desk Coordinator

Service Desk Coordinator – Maidenhead – £27k – £29k per annum + Benefits

As a Service Desk Coordinator, you’ll work as part of our professional service desk team to support our customers and engineers.

• Proactively support engineers and corporate clients on a daily basis
• Manage a variety of queries quickly and efficiently, providing a first‑class service

• Deliver a multi‑skilled service to customers within your aligned regions, working closely with field engineers
• Meet deadlines and deliver against department KPI’s (24 hrs response initiative)
• Deal with incoming client enquiries
• Manage enquiries and issues raised ending in a positive resolution
• Area coordination and task list completion
• Sales focus for parts and service quoting
• Complete other administrative tasks
• Maintain accurate client and job order records of all written and verbal communications
• Carry out other ad‑hoc projects as required by the business

• Previous telephone customer service experience
• Ability to confidently resolve issues and manage difficult and challenging situations
• Self‑starter who enjoys working as part of a team

• Starting salary up to £29k
• 28 days annual leave plus bank holidays equating to 36 days per year
• Structured reviews every 6 months including earnings review
• Award‑winning in‑house training
• Excellent opportunities for development and progression
• Health cash plan
• Pension scheme
• Income protection
• Supportive and inspiring team with great mentors

If this is of interest to you, please apply today.

To find out more about us – please visit the People Page on our website.