Customer Collaboration Lead

As Customer Collaboration Lead you will play a critical role in building engagement with customers and leading supply chain excellence on behalf of JDE. Reporting to the Customer Service Manager you are the ‘face of supply chain’ and a critical pivot role across key stakeholder groups, including Customers, JDE Sales and Supply Chain Teams. You will own the 0-13 week executional horizon and lead the service agenda with key customers or customer groups, setting best practice and blueprints in how to achieve excellence in OTIF (On Time In Full) service level.

Your role will be to build relationships, own and shape the Supply Chain agenda with customers, including improving service and unlocking efficiencies, sustainably.

• Own the relationship and facilitate key review meetings with customer supply chain teams through a partnering approach.
• Deliver external operational supply chain excellence, including delivery of highest possible service level standards and perfect order principles.
• Demonstrate leadership through driving best practice, creating blueprints and playbooks for Customer Collaboration, coach and role model the desired behaviours and team capabilities required for success.
• Own and set best practice in the executional planning horizon with customers, ensuring accurate forecasts by managing effective stock availability, inventory analysis and promotion performance.
• Lead with a collaborative approach across diverse internal and external stakeholders, forming winning partnerships across both sales and supply chain teams.
• Be a champion for reducing waste, cost and driving efficiency:
  Lead the continuous improvement agenda to unlock productivities and build a stronger future.
• KPI’s include: CSL/CXSL, availability, forecast accuracy, cost and customer feedback scores.

For this role as a Customer Collaboration Specialist, we’re looking for someone who has the following skills and experience:

• Minimum 7 years experience across relevant roles such as Sales or Customer Services (preferably Sales).
• Thorough knowledge of customer supply chain principles having worked with major UK Grocery Retailers in both sales and supply chain capacity.
• Experience of coaching/developing others and influencing key stakeholders, line management experience preferable.
• An excellent ability to manage stakeholders (internal & external) and building lasting trustful relationships.
• Results driven:
  Demonstrable ability to achieve challenging goals, directly and through others.
• Analytical problem solving:
  Understand drivers of service and cost performance and how to influence.
• Systems and future:
  Experience with customer ordering systems and MS Office. Ability to adapt and implement new tools, systems and software.

Your application at JDE Peet's
If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.

Our DE&I Statement

At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential.

Who we are?

JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona.

What’s it like to work at JDE Peet’s?

We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact  ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth.

Apply to unleash a cup of amazing for your career. UNLEASH YOUR POSSIBILITY!