Technical Support Engineer
Job in
Mahwah, Bergen County, New Jersey, 07495, USA
Listed on 2026-02-28
Listing for:
Rad
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Security
Job Description & How to Apply Below
Overview:
We are looking for a Technical Support Engineer to join our Global Services team.
Location
:
Mahwah, NJ, USA.
- Function as primary customer contact for all assigned cases by providing telephone, web, and email based technical support for RAD Data Communication, Inc.’s products.
- Analyze network and equipment configuration problems and defects.
- Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner.
- Present technical training to co-workers and customers as needed.
- Provide on-site troubleshooting and support when required.
- Carrier Ethernet Technology
- IP/Ethernet – VLANs, Routing, Switching
- QOS – Prioritization and Policing
- IT Network Administration
- BA or BS in technical fields is highly desirable
- Approximately 15% travel
- Will train right candidate
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