Call Center Agent, Access & Navigation

Position Summary

To perform hospital telecommunications functions on a computerized call center including processing incoming and outgoing calls, maintaining the physicians' answering service patient directory, paging, and hospital operator calls. Responds to all Hospital emergency alarms including codes, fire/smoke, burglar, etc.

High school diploma or equivalent required.

Computer experience required. Requires typing skills of a minimum of 40 wpm. Customer service/computerized call center experience preferred.

Requires typing skills of 40 WPM and computer literacy. Ability to read, write, and speak clear and fluent English. Team and customer focused. Ability to perform work accurately with attention to detail within specified time periods. Ability to handle frequent interruptions; adapt to changes in workload and work schedule and remain composed during interruptions and emergencies. Ability to set priorities and solve problems in an expedient and efficient manner.

Ability to respond quickly to emergency dispatch messages and alerts.

960 Mac Arthur Blvd Mahwah NJ Access & Navigation

Day (United States of America)

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D (Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health Life Styles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Salary:
Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors.

The salary listed does not include other forms of compensation or benefits. Pay Range: $19.81 - $24.76 (per hour)

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws.

This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.