Customer Outreach Specialist

Benefits:

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development

We’re looking for a Customer Outreach Specialist to support our sales team and strengthen relationships with our customers and vendors. This role blends customer service, organization, and data tracking to help the team succeed.

• Provide excellent customer service (a must!), mainly over the phone, approximetly 40-50 phone calls daily
• Call vendors to verify information and ensure accuracy
• Assist the sales team with follow-ups, lead updates, and customer touchpoints
• Enter and manage data in Hub Spot CRM
• Update and analyze data from the ERP system to support sales and reporting
• Track and analyze response rates and the effectiveness of different outreach strategies
• Keep customer and vendor records accurate and organized

• Customer service experience is required
• Familiarity with construction vendors or industry is a big plus
• Strong communication skills and confidence making phone calls
• Detail-oriented with accurate data entry skills
• Experience with Hub Spot or other CRM systems is helpful
• Analytical mindset to track outreach results and share insights
• Team player who is proactive and dependable

PDQuipment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.