Retail Supervisor​/Manager

DSP Supermarkets T/A Kellys Stores seeks a Retail Supervisor/Manager. Oversees daily store operations, leads the team, ensures excellent customer service, and drives sales performance. Manages staff, maintains store standards, handles operational tasks, and contributes to a positive and efficient work environment.

• Supervise and motivate staff; coordinate schedules; assign tasks; provide coaching, feedback, and training; assist with recruitment and performance reviews.
• Ensure exceptional service, handle escalated queries, maintain a welcoming environment, and drive loyalty programs, promotions and service initiatives.
• Oversee opening and closing procedures, cash handling and store security; ensure compliance with policies, health and safety and maintain accurate records.
• Achieve sales targets and KPIs, analyze data, implement improvement plans, and lead promotions, product launches and merchandising strategies.
• Maintain attractive displays, manage stock levels, monitor rotation (FIFO), reduce waste/shrinkage and implement planograms accurately.
• Enforce safe working practices, train staff on safety procedures, and respond to hazards or incidents.
• Other duties as and when required.

• Previous supervisory or management experience in retail (strongly preferred).
• Excellent leadership, communication and problem‑solving skills.
• Strong customer‑service orientation and ability to manage conflict.
• Good understanding of retail operations, merchandising and inventory control.
• Competent with POS systems and basic IT tools (e.g., Excel, email, scheduling systems).
• Previous experience in a similar job would be advantageous.

The employer may offer flexible, reduced or additional hours, discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

JOBSTART is open to working age benefit claimants deemed eligible by a Work Coach. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working‑age benefit, please contact your local Jobs & Benefits Office on .

Salary ranges: 16‑17 years £7.55/hour; 18‑20 years £10.00/hour; 21+ years £12.21/hour.

Locations available in Northern Ireland:
Magherafelt, Maghera, Castledawson, Toomebridge.